Terms and conditions
YELLOVELO TOURS Ltd
These terms and conditions form the basis of the contract between us
Yellovelo and you the client. Yellovelo is the trading name of Yellovelo Tours
Ltd 08700576 registered in the United Kingdom between Mr Alexandre
Boucher and Miss Fleur Sant.
The contract, booking conditions and any matters arising from them are
subject to and governed by English law. Yellovelo holds insurance for
Combined Liability & Professional Indemnity for Tour Operators & Travel
Agents and Financial Protection against Insolvency.
Please read the Terms and Conditions carefully before initiating a booking.
Your contract is with Yellovelo Tours (hereafter known as ‘we’ or ‘Yellovelo’).
Please contact us if you have any questions regarding the terms and
conditions, however we do retain the right to change or amend them at any
“We”, “Us” refers, to Yellovelo
“You”, “Client”, “Guest”, refers to you
“Ride” refers to the on road cycling activity.
“Ride Leader” refers to the member of Yellovelo leading the group of cyclists
participating in the tour/ride.
“Ride Days” refer to the element of your tour that is spent riding on the bikes.
“Free days” refer to days spent not cycling.
“Support Vehicle”, “Support Member”, “Support Driver”refers to the vehicle
and member of Yellovelo that will accompany the group and ride leader on
the ride days.
“Booking Pack” is what you will receive upon booking and will have the
relevant forms we require for your completion, any relevant information for
and from you the client, confirmation of your booking and a booking
“Group Leader”, “Party Leader” refers to the primary member of your group
that is responsible for the booking on the groups behalf and the point of
“Arrival date”, “Day of arrival”, Start of Tour”, “Start Date”, “Commencement of
Tour/Ride” refers to the day you are booked to arrive at the destination pre
arranged and within your itinerary where your tour/ride/itinerary starts. “Departure
Day” refers to the date you are expected to finish your tour/ride/itinerary and
“Itinerary” refers to the tour package that is offered and has been paid for
and what makes up the contents included in the tour. “Tour” refers to the
overall trip that includes your itinerary.
WHAT IS INCLUDED
The details of what is included in your tour/ride are as described in your chosen
Itinerary. Not every Itinerary includes the same services, please read the
Itinerary specific to your ride carefully. Once you have made your
booking, you will be sent a confirmation of the details of what is included. This will serve as a
contract that will exist between both parties once a booking confirmation has
been made and completed stating you agree to the terms and conditions
and have accepted what is included in your chosen Itinerary.
ITEMS NOT INCLUDED
We do not provide insurance as part of our service, rides, tours and packages. You must
have valid insurance that covers you for the full duration of your trip and must
include personal accident cover for you and for third parties in case of an
accident. We advise that you find a policy that includes cover, without
limitations, for any personal possessions including mobiles phones or any
other electronic items you may bring with you and for sporting equipment,
specifically cycles. Any claims arising from matters for which you are insured
must be directed to your insurers.
Where flights, train travel, ferry crossings and other means of transportation to the
location of where your Itinerary is stated to commence that are not included in our
packages/rides, we will not be held liable for any accidents, delays, fines, or
extra costs as a result of your delay. Meals and accommodation not specified
in the Itinerary do not form part of the ride/package. If you choose to extend your
stay after the tour/ride, you will have to make arrangements at your own
convenience. Other items such as personal excursions, hotel phone calls,
internet (if charged), entrance fees, car park fees, taxi fees, Hotel extras e.g.
mini bar & room service and laundry costs are not included.This list is not
Any other additional expenses incurred during the tour/ride, including but not
limited to unforeseen travel or medical expenses are not incorporated into our
packages/rides. When you are on a Free day where you are not cycling, we will not
provide for any costs outside of what is already included in your Itinerary. This
would include things like excursions, lunches/drinks/snacks, transport to and
from other areas or attractions or costs towards public transport. This list is
not exhaustive. We will not be held responsible for
accidents, damages to yourself or third parties resulting from activities you participate in outside of your Itinerary/ride/tour.
For those people travelling from outside the EU, if required, must provide their
own visas valid for all the countries that are included in your Itinerary. You are
responsible for all visa fees and applications.
We do not provide cycles, wheels, or equipment of any kind, puncture repair
kits or helmets etc. This list is not exhaustive. You are required as the
conditions of our insurers to make sure you have a helmet that is worn at ALL
times when participating in the Rides. Failure to wear a helmet will result in
non participation in the Ride. If you need to purchase or hire a helmet, this
will be at your own expense and you will be required to make sure you have
one that is appropriate and in good condition at the start of the Ride.
We do not service or alter your bikes prior to the Ride. During Training Camps
clinics, we may alter the way you are set up on your bike. We offer this only in
due to the theme of the ride/tour and cannot be held responsible for any after
accidents, damage or injury as a result. You can determine whether you accept
this service or not. You are
responsible to ensure that any alterations etc have been made properly.
Please ensure that your bike is road worthy before you arrive and that you have
spares with you. If we offer to help you at the road side with minor repairs,
wheel changes etc or offer any advise prior, we offer this purely in good faith
and cannot be held liable for any accidents or damage as a result. You are
responsible to ensure that any alterations etc have been made properly.
Transfers may not be included in your itinerary. We cannot offer transfers in Switzerland. We can recommend transfer companies if required . If we are able to pick you up from a location, we offer this purely as a
gratuity and part of our service at no extra
charge and is entirely at your own risk.
Yellovelo takes the duty of care and safety of all our clients very seriously and
when taking part in our tours you must abide by all the decisions made by
the Yellovelo Ride Leader that represents Yellovelo. Their decision is final.
When you have Completed your booking this will confirm that you are in
agreement with our terms.
If you commit any illegal act when on a Yellovelo tour or if in the reasonable
opinion of the Yellovelo Ride Leader believes that your behaviour is causing
or likely to cause danger, distress or annoyance to others we may terminate
your travel arrangements/ride/Tour/Package without any liability or costs on our part.
Every care and attention has been taken to plan appropriate routes and
accommodation. However, local conditions such as road works & diversions,
adverse weather or local events may require us to change the itinerary at
short notice. In addition the physical condition and/or wishes of the
participants in the group may lead to an alteration of the route. We reserve
the right to alter the Itinerary or accommodation as required and without
We will always endeavour do our best to allow you to ride at a comfortable
speed within your capabilities, however, we reserve the right to request you to
transfer to our support vehicle if, in the opinion of the Yellovelo ride leader,
the progress of the group as a whole is compromised. When we operate
tours that have a specific Itinerary that requires a ride to be completed within
an allowed time period, we reserve the right to either end the ride earlier and
transfer the whole group, or part of the group that may not be able to
complete the days ride in the allocated time into the support vehicle so that
we can reach our destination safely and with time sufficient time for rest. We
do not lead guides at night and therefore it is always important to keep to
time limits for these and other reasons that are always in the best interests
and safety of the group.
We cannot guarantee the make up of the group in respect of age, nationality,
gender, singles or couples, our but we do ask that all participants make a
sensible choice of tour that is not beyond their capabilities. Accommodation
that is on a shared basis could mean you are sharing with others
participating on the same tour, confirmation of this will be at the time of booking.
Information is available to help you with this decision on the Yellovelo
website and you can contact us via the Yellovelo website,
www.yellovelo.com or via email firstname.lastname@example.org for any other questions.
We reserve the right to refuse without liability, to lead you on a ride if you are
in the reasonable opinion of the Yellovelo ride leader, not up to a reasonable
state of fitness required for the level of the cycling tour. You are responsible to
make sure you are properly prepared for your trip and that you maintain a
sensible approach to your health and fitness throughout your stay. If we
suspect your safety or the safety of others is at risk through excessive alcohol
consumption whether from consumption on the day of the ride or as a result
of the previous evening, we may refuse your participation without liability. We
have a zero tolerance for drugs. If we suspect you are using or carrying any
illegal drugs, you will be reported to the local authorities and your Itinerary
will be cancelled immediately without liability, additional costs and no refunds will be made.
If we are asked by you to provide advice on appropriate clothing, what to
expect from all weather conditions, diet, preparation and equipment etc as
part of your cycling tour, this is done purely in good faith and we are not liable
if the information is not accurate.
THE COST OF YOUR HOLIDAY & PAYMENT PROCEDURES
We reserve the right to alter prices, promotions or offers of the tours/rides shown on
our website at any time without notice.
The price of your chosen itinerary and what is included is displayed on our
website. When you make a booking, the total amount will be displayed again and what is included
before you continue to book your place on the tour/ride.
Any offers like early booking reductions for example are subject to payment
in full after confirmation of the booking has been sent to you before an agreed date. Payment must
usually be received in full within 4 weeks of booking. Payment may need to be made earlier if you are booking within these 4 weeks and that of the commencement of your tour/ride. The payment deadline will
included in your booking confirmation. If the payment has not been made
within the deadline, the offer will expire and your tour/ride will be re released for
public sale and resume it’s full price. You may then opt to continue with the
booking via means of the standard payment procedure at the full
You will be informed if any changes have been made.
Once we have your booking, we will send you an email to confirm
your place and a complete overview of your booking and how to pay. Once
payment has been cleared you will not be subject to any changes in price.
This includes any rise or reduction in price or offers and promotions.
For all full priced tours/rides that are not subject to a promotion or any offer that
reduces the full price can be booked by paying in full within 4 weeks of booking. If
payment is not received in full and on time, we reserve the right to treat your
booking as cancelled by you. In this case our standard cancellation charges
Any other services you may require in addition to what is already included in
your tour/ride that we are able to organise on your behalf, may be subject to
additional costs. These costs will be disclosed to you prior to them being
booked and you will be billed separate to your booking. We cannot be held
liable for any third party services outside your itinerary.
At the current time, all payments to Yellovelo can be paid by bacs in Sterling .
All details required for payment will be sent with
your booking confirmation.
ALTERATIONS TO YOUR BOOKING
If you need to make changes to your arrangements after they have been
confirmed you must inform us in writing. We will endeavour to accommodate
your requirements but we cannot guarantee such requests. We also reserve
the right to levy an administration charge. Other costs may be incurred.
In the unfortunate situation that you may have to cancel your tour with us the
following cancellation, charges and conditions apply.
In all circumstances any deposits paid if agreed by Yellovelo for your itinerary including any
additional services you may have arranged and pre paid will be retained. We
will endeavour to refund the costs any additional services you may have paid
for outside of your Itinerary if this is within our power and will always be
subject to conditions set by any third parties involved. If you have made full
payment and you cancel from after payment has been made and upto 8 weeks from the date of your itinerary, then 90% will be refunded to you. We will retain 10% for admin charges and costs. Within the 8 weeks prior to departure then additional
penalties will apply. Less than 8 weeks prior to the commencement date of
your tour/ride 50% of the total cost will be retained, Less than 4 weeks up to 70%
of the total cost will be retained and Less than 2 weeks 90% of total cost will
be retained. No refunds are available once the itinerary commences.
In the rare event that Yellovelo are forced due to extraordinary circumstances
or illness etc to cancel an itinerary prior to your arrival date, you will be notified immediately and offered an alternative date if possible or be
entitled to book any other date of the same itinerary and price shown on our
website subject to availability. Terms and conditions will not be affected.
If there are no places available on the dates that are currently running, then
we may, subject to availability, add an extra date or dates. If you accept this
change of date and accept this itinerary and the cost is for any reason is
more than you have paid for the same itinerary, you will be expected to pay
the additional sum. This would be the result of a third party fees beyond our
control and not for any part of the tour/ride under the control of Yellovelo. If you
accept the difference in costs and wish to proceed, you will then be sent an
amended booking form so that you can read and check you agree to the
If you decide to choose another itinerary that is offering a different itinerary
and a higher price, you will be expected to pay the difference.
If the price of another itinerary that you choose that is already advertised on
the website is less than the cost of the tour that has been cancelled, we will
refund the difference between the cost of your original itinerary and regular
full price of the replacement itinerary. Any offers or promotional material will not
apply. We cannot guarantee to book you on an identical tour to the tour/ride that
has been cancelled or on a particular week.
If we are unable to offer a suitable alternative date or itinerary, we will refund
the cost of your Yellovelo itinerary in full. Excluded from this would be any extra services that you may have booked separately . We will
endeavour to refund the full costs any additional services outside of your
itinerary that Yellovelo may have paid and arranged for you if this is
within our power and will always be subject to conditions set by any third
We reserve the right to adjust any itinerary to suit the conditions and to adjust
the price if required.
In the case of us having to cancel a tour/ride after your arrival date for whatever
reason, we are not liable for travel, accommodation, meals etc or any other
expenses outside of those already included in your itinerary. If we are unable
to lead and/or support your ride days for any reason for the full duration of
your tour/ride and have to cancel this inclusion of your tour/ride we will refund you the
reflected part of the cost of your tour/ride.
We reserve the right to change or alter travel arrangements, ride leaders,
availability of support vehicle, accommodation, meals, and other inclusions
of your tour/ride to ensure the continual operation where possible of your tour/ride.
Where possible, you will be made aware of any changes.
In the case of the support vehicle unable to operate as part of the inclusion in
your tour on any given day, we are under no obligation to provide a
replacement. If we are unable to provide a support vehicle on the day, we will
still operate a ride if in the opinion of the ride leader it is possible to change the itinerary and
within the ability of the riders. In this case, we reserve the right to alter the route if needed
and the structure and itinerary of the ride. In the case of no support vehicle if this option has been booked, we will only refund the difference in price between our supported and non supported itinerary. If for any reason your ride leader is unable to physically lead the ride on his cycle, he/she may choose to
accompany the support vehicle to provide any assistance from there. The
ride will in all cases then be guided from the support vehicle and will still provide the guiding as stated on your itinerary. Alternative
routes may or may not be used. You will be made aware of this prior to the
tour/ride or continuation of the tour/ride and given full instruction of the days itinerary.
No booking will be accepted by anyone under the age of 18 years. We
cannot accept the participation of anyone under the age of 18 years on any
Yellovelo tours/rides/packages. If any booking is deliberately made by of for a minor and we
are deliberately mis lead, their participation in the tour will be refused and
their tour cancelled without liability. This will be treated as a Cancellation. Any
costs incurred are to be paid at their expense. We will check all clients
identification upon arrival if we suspect you are under 18yrs of age.
Following initial contact with us we will send you an email confirming the service and price we can offer you for the itinerary you have requested.
All persons included in the booking must be named in full upon booking and by
doing so they are accepting the terms and conditions laid out on this page
and giving us directive to perform services for them on your behalf.
Your booking is accepted on the condition that you understand and accept
the risks and hazards of such a holiday. There are always elements of risk
when participating in any sport including road cycling and all risks either on
the road or off the road must be taken into consideration. Risks to consider
and this list is by no means exhaustive are, adverse weather conditions, the
poor condition of the highways, other vehicles, cyclists and road users,
failure of equipment, terrorism and poor health and disease. There is also the
potential for and again this list is not exhaustive, delays, alterations, loss or
damage to property, inconvenience and discomfort.
A copy of these terms and conditions will be attached to our email when you receive your
booking confirmation. On booking, you are required to complete and return
and infomation we require for the itinerary you are participating in. We will ask you to confirm that you accept our terms and that you are aware
of all risks. Your booking reference will be your surname and the date of your itinerary.
The prices shown are per person. Accommodation is usually based on shared
occupancy. You can request single room occupancy and you mist be aware that the cost may increase for this option. Some of the chalet accommodation we may use in certain itineraries
have single occupancy rooms or rooms for couples. These rooms are sold on
a first come first serve basis. We cannot guarantee you these rooms and may be
subject to a supplement fee.When using Hotel accommodation it is based on
double occupancy of rooms. Single rooms when using hotels are subject to
availability and we cannot guarantee them. Single room supplementary
charges will apply. Some Hotel accommodation offer apartments and we
reserve the right to use apartments or change and alter accommodation if
necessary to ensure the continual operation of the tour/ride.
We host our groups to a maximum of 6 on all tours. Exceptions to this maybe
be possible after considerating safety and the makeup of the groups
dynamics. This would be purely up to the discretion of Yellovelo if we deem it
feasable. Safety is always paramount which is why we don’t believe in huge
numbers for our groups. A minimum participation is required for all tours and
if for any reason this falls below the required numbers, then Yellovelo reserve
the right to amend, cancel, or postpone to another date.
Please contact us about group availability. Wherever possible if a group
booking requests it, we may create a new tour/ride or amend an existing tour/ride to
accommodate your needs further. We are happy to receive enquiries for
bespoke tours at any time. We are not confined to any particular area or
country and we’re always up for a challenge just like you! We would however
advise that there is time needed in planning a tour/ride that is outside of of the
areas we usually operate in. Not only does it take time to organise the obvious things
but we would want to ensure everything has been personally inspected and
the area and roads surveyed and cycled/driven by ourselves. This insures
that we are sufficiently prepared.
On holidays of this kind it is key to be flexible and open minded for the
unconventional and potential for the unexpected. The day to day agenda and
ultimate goal of the tour/ride should be aimed at an adventure, a challenge
perhaps, to expand your cycling habits, skills, ability, a way to make new friends and see the
countryside and take in the views and have an overall new experience that
you will enjoy sharing with others and is not taken as a contractual obligation.
It is a fundamental condition of booking that you accept this flexibility, and
acknowledge that delays and alterations and their subsequent results, such
as inconvenience, discomfort, or disappointment, are possible.
We cannot accept liability or pay any compensation where the performance
of our contractual obligations is prevented as a consequence of ‘force
majeure’. In these terms and conditions ‘force majeure’ means any event
which we or the supplier of the service or services in question could not, even
with all due care, foresee or avoid. Such events may include war or threat of
war, riots, civil strife, terrorist activity, industrial dispute, health risks, natural or
nuclear disaster, adverse weather conditions, fire, road closures and all similar events out of
TRANSFERS & TRANSPORTATION
Transfers may be given by our own driver and vehicle or with a third party provider if requested.
It may be necessary
sometimes to combine guests arriving or departing on different flights which
may require additional waiting time at the airport. We would always try to
keep this additional waiting time to a minimum but some cooperation on your
part may be required in any event.
On departure we will allow adequate time to transport you safely to the airport
in good time and to allow you the time upon arrival that is required prior to
departure for passport and baggage control etc.
You must ensure you have allowed sufficient time to leave your
accommodation, settle any bills, return or pack any equipment etc before
your transfer is scheduled to leave. We will not be liable for any losses or
delays if you are not a position to leave the resort at the time we specify.
However, we understand sometimes things do not run as planned and very
occasional unforeseeable and exceptional circumstances may delay the
transfer. We will not be liable for any losses incurred by you as a result. Any
losses, delays or cancellations etc should be taken up with your insurance
All travel in our vehicles or those of third party providers is entirely at your
We expect all our guests to treat each other and other people with respect
and kindness. We will no tolerate any aggressive behaviour towards
ourselves at Yellovelo or towards other guests or third parties. Should we feel
your behaviour is inappropriate and impeding on others participating in the
tour, we reserve the right to end your tour/ride and without liability, costs or refunds.
You are expected to abide by the rules of the designated leader or other
members who represents Yellovelo and whose decision is final. You must also
abide by the rules of any third party involved as part of your package, for
example, accommodation providers, transfer companies, restauranteurs, etc.
You are also expected to keep noise to an acceptable level in and around the
accommodations and respect your surroundings. Any deliberate breakages
or vandalism will be charged at your own expense. Any Illegal activities will
be reported and we reserve the right to cancel your tour with no further
liability, costs or refunds.
Please do not throw any rubbish into the roads or countryside when on your
bike. A bin will be available on the Yellovelo Support Vehicle. Smoking is not
permitted in any Yellovelo vehicles or accommodation. If you choose to
smoke please refer to designated smoking areas if there is one allocated and
abide the rules of third party providers on their own smoking policies. Please
dispose of your litter and cigarette butts in a safe and environmentally
Yellovelo Tours are not liable for personal injury, death, damage to property or
other loss whether arising from accident, cancellations, delays or any other
matter beyond our control.
Guests should find suitable cover to include protection against all such
possibilities. Please read your insurance documents given to you by your
insurance provider carefully.
The use of any swimming pool, sauna, hot tubs or any other spa facility are at
your own risk.
MEDICAL AND SPECIAL REQUIREMENTS
It is your responsibility to ensure that you are sufficiently fit, healthy and
prepared to complete your chosen tour/ride. Preparation and training is essential
for these types of tours/rides.
If you are affected by any condition, medical or otherwise, that may affect
your or other people’s enjoyment of the holiday, you must advise us before
booking so that we can make an informed choice to weather the type of tour/ride
you have chosen is right for you or if we can make any reasonable
adjustments. This includes any allergies to certain foods or other. If we are
not informed of any special dietary requirements in advance, we may not be
able to offer you a suitable alternative. Any information you can provide will
always help us to satisfy any needs where possible. If you fail to disclose this
information to us after you have completed your booking and it effects the
dynamics of the tour and other participants we may cancel your holiday at
any time and cancellation costs may apply. We cannot be held responsible
for any medications lost, spilt, soiled etc.
Medical treatment overseas and the cost of repatriation in the event of an
emergency can be very expensive and so it is vital that you are adequately
insured. It is a condition of you booking that you have appropriate insurance
and you are required to confirm you are adequately insured on when booking.
You will need to provide us the name of your insurance providers, policy
number and helpline number in case of emergencies. We advise you have
some form of worldwide accepted payment facility with you like a credit card
as many emergency providers will require this upon initial treatment. We
cannot provide any form of monies needed to cover medical assistance
whilst on any part of the tour/rdie and we are unable to accept responsibility for
any costs that you or anyone in your party may incur as a result of failing to
take out adequate insurance.
Our team are only trained in basic outdoor emergency first aid and are not
expected to treat, or perform any procedures beyond our capabilities or
administer any medication including pain relief such as aspirin, paracetamol
or ibuprofen. Any medical attention or advise that you require is should be
given by a trained medic or doctor. We carry a first aid kit onboard our
vehicle that we would use in an emergency. We cannot be held liable for any outcome when helping a rider resulting in death, further
injury or damage to clothing or equipment etc as a result of administering
basic first aid. You will be asked if you agree to receive
first aid in case of any emergency.
PASSPORT & VISA REQUIREMENTS
We cannot accept any liability if you are refused entry onto a flight or into any
country due to failure on your part to carry the correct or valid passport,
required visas or other documents required by any airline or authority on
Valid passports are a legal requirement needed to travel into The UK, France,
Switzerland and Italy and you may at any time be required to present them to
the local authorities and accommodation providers including Yellovelo Tours
upon checking in. We cannot be held responsible for any loss, damage or
theft of passports and you will be responsible for replacing them should you
be required to at your own time and expense. Please check your Itinerary for
countries you will be visiting as part of your Itinerary.
COMPLAINTS AND GRIEVANCES
If you have any complaints or grievances however small, you must inform a
member of Yellovelo at the earliest opportunity. We welcome every
opportunity to put things right if they do not meet your expectations and will
attempt to resolve the issue as soon as possible if it’s within our capabilities.
If you have any grievances with any other member of the group participating
in the tour, a third party or a member of Yellovelo, we will treat your complaint
promptly and discreetly and anonymously if you so desire. At the end of your
tour/ride we hope you will have enjoyed every part of it. If however you feel
that your complaint has not been properly addressed you must notify us in
writing within 28 days of your scheduled date of return.
We are happy to be approached as much as you need with any questions
you may have. Email costs nothing but the answers could be invaluable. We
would like to offer any advice but please note this is purely given in good faith
and we cannot be held responsible for any inaccurate information given.
Please check the details yourself from a reliable source, it is only our advice, opinions or experience that we answer you with!
The ride leader that Yellovelo provides may not be a fully qualified guide, trainer, coach or
instructor. Your ride leader and support driver will not take
responsibility for decisions you make regarding the continuation to ride in poor conditions, on closed roads or after injuries if they have been deemed conditions unfit to continue by a member of the Yellovelo team. If you choose to continue against advise, you will need to complete a disclosure releasing Yellovelo of their obligations, responsibilities and liabilities of the itinerary and the ride will end from that moment on. You will be responsible for all your own actions and returning to your base.